Frequently Asked Questions
Everything you need to know about your Elm Lifestyle shopping experience
What is your shipping policy?
We offer standard and express shipping across Australia and internationally. Standard shipping is free on all orders over $150, typically arriving within 3-7 business days.
How do I process a return?
If you are not satisfied with your purchase, you can return full-priced items within 30 days of receipt for a refund or exchange, provided they are in original condition with tags attached.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as flexible payment options like Afterpay, Zip Pay, and PayPal.
How do I find my correct size?
Each product page features a detailed size guide. Elm Lifestyle garments are known for a relaxed, comfortable fit; if you are between sizes, we generally recommend sizing down for a more tailored look.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our customer service team within 1 hour of placement, and we will do our best to accommodate changes before the order is dispatched.
Are your fabrics sustainably sourced?
We are committed to quality and comfort, utilizing natural fibers like cotton, linen, and viscose in the majority of our collections to ensure breathability and durability.